Solutions · Support teams
Support that doesn’t lose a chat between channels.
A Live Chat for each of WhatsApp, Instagram, Messenger and Telegram, with the same tools in all four. Assign each chat to a person, answer with saved replies, and let an AI agent take the questions you answer every day.
The shared inbox comes with Basic: 3 seats for ₹1,299 a month + GST.
The shared inbox comes with Basic: 3 seats for ₹1,299 a month + GST.
01What you can set up
A team inbox, set up the way your team works.
Each of these is in the product today, from the Basic plan up.
- Four channels, the same tools
- Each connected channel has its own Live Chat, newest chats first. The tabs, the reply tools and the team are the same in WhatsApp, Instagram, Messenger and Telegram.
- Assign, transfer, resolve
- Claim a chat, transfer it to a colleague, or resolve it. Once someone has claimed a chat, nobody else can. Filter by All, My Chats or Unassigned to see what is yours.
- Saved replies
- Canned messages for the answers your team types every day, picked from the reply box.
- An AI agent, with a handover
- It answers from the instructions and knowledge you give it. On WhatsApp it is Meta’s own business agent, where Meta accepts your number. The Needs Human tab collects the chats it handed over.The AI agent
- The contact beside the chat
- The contact’s tags and attributes next to the thread, and the time left in WhatsApp’s 24-hour window.
- Agent analytics
- Chats resolved, replies sent, active chats and average resolution time, per person and per channel.
02A day in the inbox
From the first message to resolved.
What a chat goes through on a normal day. The names and numbers are illustrations.
Step 1: A customer writes
The message lands in the inbox under Bot while the AI agent is answering, or as unassigned when it isn’t.Step 2: The agent answers, or hands over
If it can answer from what you gave it, the AI agent replies. When it hands the chat over, the chat moves to Needs Human.Step 3: Someone picks it up
An agent claims it from Unassigned, or a colleague transfers it to them. From then on it sits under My Chats for that person.Step 4: Resolved
The agent replies, with a saved reply where one fits, and resolves the chat. It counts in that person’s analytics.
03Seats and roles
Seats by plan.
Everyone you invite is an admin, a manager or an agent. Admins and managers run billing and settings; agents answer chats.
| Plan | Seats | Team inbox | AI agent |
|---|---|---|---|
| Free | 1 | — | — |
| Basic | 3 | Included | Included |
| Professional | 10 | Included | Included |
| Enterprise | 50 | Included | Included |
| Unlimited | Unlimited | Included | Included |
Free has one seat and no shared inbox. Plan limits as of October 2026.
04Questions
Questions, answered.
What support leads ask before they move a team over.
What can we send after WhatsApp’s 24-hour window closes?
Which chats does the AI agent answer?
Can we see how each person is doing?
Try the inbox on Basic.
Basic starts with a 14-day trial: connect your channels, invite the team and answer the day’s chats in Live Chat.