Channels · Instagram
Turn Instagram comments into conversations.
Someone comments “price?” on a post. Pinnaki replies under the comment, sends the details by DM, and the conversation carries on in your team inbox.
Instagram is on Basic and above (₹1,299 a month + GST). Broadcast messages are ₹0.20 each.
Instagram is on Basic and above (₹1,299 a month + GST). Broadcast messages are ₹0.20 each.
02Features
The rest of Instagram, in Pinnaki.
What your team uses every day once the account is connected.
- DMs in the team inbox
- Instagram conversations arrive in Live Chat, with the same assign, transfer and resolve as every other channel.Team inbox
- Ice breakers
- The questions people can tap when they open a chat with you for the first time.
- Several images in one message
- Send two to ten photos together, as one Instagram message.
- Persistent menu
- An always-on menu in your Instagram DMs, with up to 5 reply or link buttons. Taps arrive in your inbox and flows; people see a changed menu after their inbox refreshes.
- Chat moderation
- Block a user or move a conversation to spam, from the chat.
- Ad links and QR codes
- Links and QR codes that open a DM with your account, for ads and offline marketing, with attribution.
- Flows on Instagram Professional
- Answer common questions with buttons and lists, tag the contact and hand off to a person.Flows
03Comments and Live
Look after your comments, and your Live.
Moderate the comments under your posts and reels, and message the people who comment while you are live.
- Comment moderation
- Reply to, hide or delete comments on your Instagram posts and reels, and turn comments off per post, from your workspace. Deleting comments and turning them off is for admins and managers. Comments on a Live video can’t be moderated this way.
- Instagram Live auto-DM
- Send a private message to people who comment during your Instagram Live, by keyword or to everyone. It works only while the Live is running, on a public professional account, with one message per commenter; Meta limits how many can be sent, so not every comment is sure to get one.
04What you need
Three settings in Instagram, then connect.
These are Instagram’s requirements for a business to read and answer DMs through an app.
Step 1: Switch to a professional account
In Instagram, change the account to a business or creator account.Step 2: Link a Facebook Page
Connect the account to the Facebook Page of your business.Step 3: Allow access to messages
In the Instagram app, open Settings, then Privacy, then Messages, and turn on access to messages.Step 4: Connect in Pinnaki
Sign in with Meta from the Instagram connect screen and choose the account.
05Pricing
What Instagram costs.
Answering people who wrote to you costs nothing per message. Broadcasts have a flat fee.
| Message | Fee |
|---|---|
| Broadcast message | ₹0.20 |
| Reply inside the service window | ₹0.00 |
Pinnaki fees, October 2026, debited from the prepaid wallet at this price. Instagram is on Basic and above.
06Questions
Questions, answered.
What people ask before they connect an Instagram account.
What kind of Instagram account do I need?
Can I reply to every DM?
Does the comment reply go to everyone?
Will Pinnaki grow my followers?
Answer your comments where the sale happens.
Connect Instagram on Basic, with a 14-day trial, and set up your first comment reply.
01Comment-to-DM
A comment is a question. Answer it in the DMs.
Set a public reply and a direct message once. Every comment that matches gets both, at any hour, without anyone watching the post.
Reply to every comment with a DM, or write keyword rules that send a specific reply when a comment contains a word you choose.
Story mentions get their own automatic reply, and a short bot disclosure tells people when they are talking to an automated account.
@asha price?
examplestore Sent you the details in DM
Direct message to @asha
Hi Asha, the kurta is ₹1,499. Here is the link to order:11:20
examplestore.in/kurta-blue11:20
Thank you!11:22