Product · Integrations
Connect the tools you already sell with.
Your store, your payment links, your kitchen’s POS and your ads already know what each customer did. Connected to Pinnaki, they start the right message without anyone copying data across.
Each integration on this page is set up from inside Pinnaki, in the workspace’s integrations.
01Stores
A checkout left behind starts a reminder.
Store events arrive by webhook. An abandoned checkout starts the cart recovery sequence; a new order can send an update.
| Integration | What it does | How it connects |
|---|---|---|
| Shopify | Abandoned checkouts and new orders, for cart recovery and order messages. | Shopify webhooks. No API keys or passwords. |
| WooCommerce | The same events from a WordPress store. | WooCommerce webhooks with a secret. |
| Meta Catalogue | Your products, sent from WhatsApp flows. | Your Meta catalogue. |
| Custom webhook | Store events from any other platform. | A signed webhook address and secret. |
| Message | Sent after |
|---|---|
| First reminder | 15 minutes |
| Second reminder | 2 hours |
| Last reminder | 24 hours |
Pinnaki’s default timing after a checkout is abandoned. You can change the steps and their messages.
02Payments, shipping, restaurants
The messages after the sale.
Payment confirmations, delivery updates and bills reach the customer on WhatsApp, from the systems that know about them first.
| Integration | What it does | For |
|---|---|---|
| Razorpay | Send payment links and confirm payments over WhatsApp. | Payments |
| Shiprocket | Order tracking updates and cash-on-delivery confirmations. | Shipping |
| Petpooja POS | Restaurant orders, table reservations and bill receipts over WhatsApp. | Restaurants |
03Ads and measurement
From an ad to a chat, and back to the ad.
Ads bring people into a conversation. Conversion events tell the ad platform which conversations became sales.
- Meta Ads and Google Ads From Professional
- Run and watch your ad accounts from the Ads manager, with AI insights on the results.
- Conversions API
- Report a conversion to Meta from a chat, or from the Meta CAPI block in a flow.
- Google lead forms
- A new lead from a Google Ads lead form starts a WhatsApp flow with a template.Flows
- Ad links
- Links and QR codes that open a chat on WhatsApp, Instagram, Messenger or Telegram, with attribution.
04Inside the Ads manager
Google’s suggestions, and Meta’s newer ad tools.
Tools inside the Ads manager, from Professional. Google’s ideas and suggestions come from Google: Pinnaki shows them and applies only the ones you choose.
- Google Ads text and image ideas
- Get headline, description and image ideas from Google’s AI while you build a Search or Demand Gen campaign, and add the ones you like in one click. Available on Google Ads accounts that Google has enabled for this feature.
- Bid target fixes
- See when Google says a Search campaign’s target CPA or target ROAS is too strict to get results, with the current and suggested target, and apply Google’s suggestion or your own in one click.
- AI Max heads-up
- Get a warning before Google moves your Search campaigns to AI Max, with the date Google reports, and jump straight to the AI Max settings to review them.
- Click-to-Subscribe ads
- Run a Messenger image ad that lets people subscribe to your marketing messages with one tap. Available once Meta approves our app.Messenger marketing messages
- Quality leads
- Mark Instant Form leads as qualified or converted, and Meta optimises your lead ads for leads likely to become customers. Needs your Meta Pixel or Dataset and Conversion Leads set up in Meta Events Manager; Meta’s learning takes 2 to 4 weeks.
- WhatsApp forms and call prompts in ads
- When people tap a Click-to-WhatsApp ad, the chat can open one of your WhatsApp forms or ask them to call you. The form must be published, one screen and up to 8 fields; call prompts need WhatsApp Business Calling on the number.
- Peak budgets
- Schedule a higher daily budget for a sale or festival, and Meta spends more during that window. Daily budgets only, on ad accounts where Meta has enabled budget scheduling; a schedule is cancelled in Meta Ads Manager.
- Meta insights reports
- Request Meta ads reports for long date ranges, by age, gender, country or placement, then preview them or download a CSV. Up to 37 months back; a large report can take up to an hour, and reports are kept for 30 days.
05Contacts and data
Your lists, without the export dance.
Bring contacts in from the places you already keep them.
- Google Sheets
- A short Apps Script sends new or changed rows, such as abandoned carts or leads, to Pinnaki, which sends the WhatsApp template you chose.
- Google Contacts
- Import your Google contacts into Pinnaki’s contacts book.
06Build your own
Or connect it yourself.
When the tool you use isn’t listed, the API, the webhooks and the API Call block cover most of the rest.
07Questions
Questions, answered.
What people ask before they connect their store.
Do I need a developer to connect Shopify?
My tool isn’t on this page. Can I still connect it?
Which integrations need a higher plan?
Connect your store.
Connect WhatsApp, add your store’s webhook, and let the first abandoned checkout send its reminder.
Free: ₹0 a month. Professional from ₹3,499 + GST for the Ads manager and the API.