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Pinnaki

Field notes

How it fits together, worked through.

Four examples, set up step by step with features that exist in Pinnaki today. They are illustrations: we will publish customer stories when customers agree to them.

Every name, number and conversation on this page is an example.

01A D2C store

Recovering carts from a Shopify store.

A small home-goods store connects Shopify and lets a reminder sequence follow up on the checkouts people leave.

  1. Step 1: Connect the store

    Shopify starts sending checkouts and orders to Pinnaki.

  2. Step 2: Approve one template

    The customer’s name, the items and the checkout link as variables, and a button back to the cart.

  3. Step 3: Keep the default timing

    Reminders at 15 minutes, 2 hours and 24 hours, only to shoppers who agreed to marketing.

  4. Step 4: Watch the carts close

    An order stops the reminders; the cart shows as recovered when a reminder went out first.

What you need

  • Shopify or WooCommerce
  • A WhatsApp number and one approved template
  • Marketing consent at checkout

Every planReplies in the team inbox from Basic.

Fig. 1 — The first reminder of the sequence, and the question it brought in. Example conversation.

02A clinic

Reminders and intake before the visit.

A neighbourhood clinic sends tomorrow’s patients a reminder with a form, so the counter has less to type in the morning.

  1. Step 1: Build the form

    A WhatsApp form with the details the counter usually asks for.

  2. Step 2: Add it to a reminder

    A utility template with the time as a variable and a button that opens the form.

  3. Step 3: Schedule it every evening

    Import the next day’s list as a CSV and schedule the send for 18:00.

  4. Step 4: Answer the rest

    Questions like the one about parking land in the inbox, where saved replies cover the usual ones.

What you need

  • A WhatsApp form and one approved utility template
  • The day’s appointments as a CSV

From BasicScheduling and WhatsApp forms.

Fig. 2 — A utility reminder with a WhatsApp form, the evening before. Example conversation.

03A restaurant

Receipts from the point of sale.

A restaurant on Petpooja sends each guest a short receipt on WhatsApp when the bill is generated.

  1. Step 1: Connect Petpooja

    Connect Petpooja from Integrations and choose the WhatsApp number that sends.

  2. Step 2: Pick the events

    Order placed, accepted, dispatched, ready, cancelled or bill generated: switch on the ones you want.

  3. Step 3: Map a template to each

    Name the approved template and point its variables at the order fields, such as the order number and the amount.

  4. Step 4: Reply when guests write back

    A request for an invoice or a complaint arrives in the inbox like any other chat.

What you need

  • Petpooja POS
  • One approved utility template per event

Every planWhatsApp templates from Petpooja events.

Fig. 3 — A receipt sent when the bill was generated; the guest’s reply goes to a person. Example conversation.

04A coaching institute

Batch announcements on Telegram.

A coaching institute runs a Telegram bot for its students and announces new batches to everyone who started it.

  1. Step 1: Connect the bot

    Create a bot with @BotFather and paste its token into Pinnaki.

  2. Step 2: Grow the subscriber list

    Everyone who starts the bot becomes a subscriber; the institute shares the bot’s link in class and on its posts.

  3. Step 3: Write the post

    Text with buttons for the timetable and for reserving a seat.

  4. Step 4: Send, and answer

    Each message costs ₹0.10. Students who reply land in the same inbox as WhatsApp chats.

What you need

  • A Telegram bot token from @BotFather
  • A wallet balance for the broadcast

From ProfessionalTelegram bots and channels.

Fig. 4 — A broadcast to the bot’s 2,140 subscribers. At ₹0.10 a message it costs ₹214.00. Example data.

05Customer stories

Real stories, when they are real.

We will publish how customers use Pinnaki when they agree to it, with their names and their own numbers.

Start on the Free plan.

Pick the example closest to your work and set it up on the Free plan; move up when you need the inbox, scheduling or Telegram.

Start freeTalk to us

Free: ₹0 a month. Basic: ₹1,299 + GST, 14-day trial.